ServiceNow Reports (Classic UI): See Incident Volume by Hour

You can create and modify a report that shows you the total number of incidents in your assignment group(s) for the past month, by the time of day they were opened.

In this article:

Running and making a copy of the report

  1. Click View / Run under Reports in the Application Navigator menu on the left. A list of available reports in ServiceNow loads, depending on your access privileges.
    Application navigator with arrow pointing to View / Run option in Reports section.
  2. Make sure Global or All is selected as a filter at the top of the Reports screen.
    A screenshot showing the location of the All Reports button at the top of the reports screen
  3. Search for Incident Volume by Hour (My Groups) - Template.
  4. Click the name of the report in the list to run it.
  5. Make a Copy of the report before modifying it.

 

Modifying the report

You will likely want to make modifications to this report in order to make it useful to you. Some common changes are outlined below.

Changing or updating the assignment group

If you belong to more than one Assignment Group and want to only see results for one assignment group:

  1. Find the Assignment Group filter.
  2. Either type to get predictive text and choose from a list or use the Search Box to find and populate the desired Assignment Group.
    A screenshot showing the Assignment Group filter with text in the criteria box and Service Desk highlighted in the predictive list
  3. Click Run.

Changing the report type

When making reports in ServiceNow, often the default type of bar, pie chart, or list will meet your needs. Sometimes, however, it does not and you may need a different type in order to better visualize or obtain full information.

Running and saving the report

  1. Once you've modified your criteria, click Run to run your report and make sure that it contains the information that you want it to have.
  2. Save and Schedule your Report so you can use it again in the future.