ServiceNow Knowledge: Find which Knowledge Articles Link to an Article

When making major changes to an article, it can be useful to determine which articles already link to it. This article will help you create a ServiceNow report to determine which articles may be impacted by a change.

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Finding the article's KB number and system ID

To check for all links that point to a knowledge article, you will need an article's KB number and system ID, as all links to an article use one of these two identifiers. You will be copying these into the report described in the sections below.

Finding the article's KB number

  1. Navigate to the article in question in ServiceNow.
  2. Click Edit in the upper right-hand corner.
    • The KB number should be located in the Number field (KB0012345).

Finding the article's system ID

  1. Navigate to the article in question in ServiceNow.
  2. Click Edit in the upper right-hand corner.
  3. Scroll down to the Audit Records table beneath the content section.
    • Beneath the table there is an Article Link that ends in sys_kb_id= followed by the system ID.
      Within the Article Link, the text after the equals sign is highlighted

Creating the report (Classic UI)

For general information on creating a report using the Classic ServiceNow UI, see View or Create Reports (Classic UI)

  1. Open the Reports section of the ServiceNow Navigator pane on the left-hand side of the screen
  2. Select Create New
  3. Use the following settings:

     KB0024502-knowledge-report-settings-20190222.pngx

    • Data: Table | Knowledge [kb_knowledge]
    • Type: List
    • Group by:-- None --
  4. Click Add Filter Condition
  5. Create the following conditions, clicking OR after each one:
    • Content | contains | the article's KB number
    • Content | contains | the article's system ID
    • If the article is public:
      • Content | contains | the full "it.umn.edu" public article URL, e.g. https://it.umn.edu/servicenow-knowledge-find-which 
        Classic UI report filter conditions displaying sample criteria All of these conditions must be met for the filter conditions Content contains KBA Number, OR Content contains the article Sys ID, OR content contains the public article URL
  6. Click Run
    • If you need information about links to this article in the future:
      1. Give the report a clear title
      2. Click Save

Creating the report (new UI)

For general information on creating a report using the new ServiceNow UI, see Create a New Repor

  1. Open the Reports section of the ServiceNow Navigator pane on the left-hand side of the screen
  2. Select Create New
  3. Create a report name, then use the following settings
    • Source type: Table
    • Table: Knowledge [kb_knowledge]
  4. Click Next
  5. Scroll down to Other and select List
    List chart type button
  6. Click Next
  7. Set the Group by field to -- None --
  8. Click the filter icon KB0011421-Filter.pngx
  9. Create the following conditions beneath All of these conditions must be met, clicking the OR button at the end of the line between each one:
    • Content | contains | the article's KB number
    • Content | contains | the article's system ID
    • If the article is public:
      • Content | contains | the full "it.umn.edu" public article URL, e.g. https://it.umn.edu/servicenow-knowledge-find-which 
        New UI report filter conditions displaying sample criteria All of these conditions must be met for the filter conditions Content contains KBA Number, OR Content contains the article Sys ID, OR content contains the public article URL
  10. Click Run
    • If you need information about links to this article in the future:
      1. Give the report a clear title
      2. Click Save

Additional filter conditions

Occasionally, it can be useful to add additional filter conditions:

  • To exclude Retired and Draft articles
    • Workflow | is not one of | Draft, Retired
  • To exclude Work in Progress articles
    • Knowledge Base | is not | Work in Progress