ServiceNow Knowledge: Add a Table to an Article
When you need to use a table in a knowledge base article, follow these guidelines and formatting instructions to make the content is accessible to all users.
This article covers:
- Guidelines for using a Table
- Inserting a Table in an article
- Setting Column Widths
- Formatting a Table for accessibility
- Only use a table when you need to convey a relationship between two or more items.
- Designate row and column headers.
- Include a caption that briefly describes the content of the table.
- If possible, do not use more than three columns. Tables with more than three columns are difficult to navigate on mobile devices.
- Place your cursor in the article where you want the table to be added.
- Click the Table button in the editor toolbar. A menu opens.
- Using the Insert Table selection, specify the number of rows and columns by dragging the cursor.
- Click the Table button and select Table Properties to specify width, height, and borders.
- Use the Cell, Row, and Column selections under the Table button for more options.
- Click in the top most cell in the column.
- Click the Table button in the editor toolbar.
- Select Cell, then Cell properties.
- Enter the number of pixels or percentage width into the Width text box.
- Click OK.
Once you have entered the content in the table, designate the header row and caption the table to make the table accessible.
Designating the Header row
- Click inside the first header cell to place the cursor in the cell.
- Click the Table button .
- Hover over Row.
- Select Row Properties.
- Select Header from the Row Type menu.
- Click Ok.
Note: Once the header row has been set, the HTML will show that it has been defined. However, a minor bug in ServiceNow will show the Row Type as None.
Entering a Table Caption
- Select Table Properties from the Table button
- Check the box for Caption.
Your table will now have a caption row at the top.
- Enter a descriptive caption for the table in the caption row.