Non-SSL Relay Request Instructions


My device does not support SSL (Secure Sockets Layer) or authenticated SMTP (Simple Mail Transfer Protocol). What options do I have?

Non-SSL SMTP and non-authenticated devices must use the University's relay server

Devices (such as servers and printers) which send email and are not capable of using authentication and SSL encryption must be registered via the Non-SSL Relay Request form in order to perform "plaintext" SMTP transactions.

This article will help you complete the following:

  • Verify that the server is not being blocked from sending email.
  • Submit the Non-SSL Relay Request application form.
  • Understand what to expect in the process.


  1. Secure the device. Instructions are at Securing Printers, Copiers, and Multi-Function Devices.
  2. Make sure your device has a Domain Name Service (DNS) registration. All devices must have a DNS Registration ( before being approved.
  3. Complete and submit the Non-SSL Relay Application form ( Please print or otherwise save the "submission successful" page after you submit the form.
  4. The Messaging and Calendaring group will complete the request and notify you.


  1. Configure the device with settings from: Email Relay

Additional Information

The most common problem with this process is:

Request form not submitted or errors on the form. This is why we recommend hanging on to the "submitted successfully" page.

Questions about mail relay should be directed to Messaging and Calendar T3.