Network Firewalls: Roles and Responsibilities

OIT Staff

OIT staff members are responsible for:

  • Designing and maintaining the OIT managed firewall infrastructure
  • Provisioning firewalls, based on consultation with customer
  • Providing on-going support
  • Troubleshooting firewall infrastructure problems
  • Troubleshooting firewall related problems as reported by customers
  • Providing training to firewall administrators.

Service Gateway permissions will be referenced to determine eligibility.

Firewall Administrators

Firewall administrators are responsible for:

  • Completing OIT's Central Firewall Training course
  • Knowing and understanding their environment and applications
  • Defining and managing their firewall policies. OIT staff can assist, but are not responsible for defining or managing firewall policies
  • Accessing and managing firewall policies via the command line interface or the Fortigate Appliance
  • Troubleshooting their own firewall policies before contacting OIT
  • Ensuring that the device they use to manage their firewall policies is configured with an IP from the primary subnet, if they are obtaining an IP from a Vlan that contains multiple subnet ranges.
  • Support staff should work with those in their department who are authorized to manage firewall policies to troubleshoot the problem before contacting OIT.

Please note: firewall provisioning should be done during the regular business hours of 8 a.m. and 5 p.m.