Duo: Dispose of a Hardware Token
Duo hardware tokens are small fobs that generate passcodes and are used as part of two-factor authentication sign-in at the University. Hardware tokens are different from Security Keys (also referred to as 'U2F tokens') which users can provide for themselves.
If a staff member leaves the university or a hardware token is defective, the token should be returned to Technology Help.
Returning a Duo hardware token
- Mail the token to: Technology Help, 2218 University Av SE Mail Code: 2171A, Minneapolis, MN 55414
- Include a note with the user's name, Internet ID, and whether the token is defective or the user has terminated from the U.
- Alternatively, feel free to drop the token off at any Technology Help walk-in location on your campus
Service Desk will then unlink the Duo token from the user and re-use the token or recycle it if defective.
Disposing of an MKey hardware token
MKey is an older form of two-factor authentication that has been phased out at the University.
- MKey hardware tokens can be recycled in a battery recycling bin as the hardware token's battery contains elements that should not be thrown in the trash.