Downloads and Guides: Install AnyConnect VPN for Windows

This article covers steps for installing Cisco AnyConnect on a Windows machine with a University of Minnesota profile built in. If you are looking for instructions for how to install AnyConnect on a Mac, see Install AnyConnect VPN for Mac OS X. For instructions on how to connect to the University's VPN with AnyConnect, see connection instructions

Installation Steps

Note: Installation requires local administrative access to your PC. If you need admin rights on a University-owned machine, contact Technology Help

  1. Navigate to the Downloads & Guides page.
  2. Click the Download link under AnyConnect for Windows. You may need to log in with your Internet ID and password.
  3. Open your Downloads directory and find the compressed folder labeled anyconnect-win-<version>-repack. The folder icon has a zipper.
  4. Right-click on this folder and select Extract All.
  5. Open the unzipped file folder labeled anyconnect-win-<version>-repack. Right-click on the Install-batch file and select Run as Administrator.
    • A command window will open and show the install of the VPN client as well as the diagnostics and reporting tool
    • A popup message will say that the installation is complete.  Click Finish/Complete, if applicable.
  6. Once you have successfully downloaded and installed the client, verify that you can connect to the VPN.

Note: If you run without administrative privileges, the command window will exit immediately and fail even with an installation complete message.

Note: When running the executable under Windows 8, Windows SmartScreen will prevent you from running an unsigned app. When you get the error message, "Running this app might put your PC at risk," click More Info and then click the Run anyway button.

Troubleshooting Steps

  1. Try to uninstall the old client and then reinstall the new one (especially if upgrading from 2.x client to 3.x client):
    1. Select Start > Control Panels > Programs > Uninstall a Program > Cisco AnyConnect VPN Client > Uninstall.
    2. Go to Step 5 above and reattempt the install from there.
  2. Verify that you have an active network connection.
  3. Windows 7 users may need to check their MTU setting.
    • Wired connections:
      1. Navigate to the command prompt: Select Start > All Programs > Accessories.
      2. Right-click on the Command Prompt and select Run as administrator. This should bring you to the command prompt.
      3. To show the current settings, enter the following command in the command prompt:
        1. netsh interface ipv4 show subinterfaces
      4. If the MTU setting is not set to 1500, you can change the setting by entering the following command:
        1. netsh interface ipv4 set subinterface "Local Area Connection" mtu=1500 store=persistent
        2. Note: The interface name may be different, but this is the most common configuration.
    • Wireless connections:
      1. Enter the following command at the command prompt:
        • netsh interface ipv4 set subinterface "Wireless Network Connection" mtu=1500 store=persistent
      2. Try connecting to the VPN again. If 1500 does not work, change the MTU setting to 1402 (1374+28). Both values should work.

See also advanced instructions.