Directory: User's Suppression Not Working As Expected
Occasionally either a user or a member of ASR OneStop or HR will contact the help desk about directory issues. This is frequently because a user's preferred suppression does not match how they appear in search.
- If the account has access to MyU, have the user check their suppression settings under My Info
- If the user does not have MyU access, escalate to T2 Messaging and Identity to modify the suppression settings
- Search for user at onestop.umn.edu and verify what information should and should not be visible; record in ticket
- Escalate ticket to T2 Messaging and Identity
Note: Tickets in which information is not suppressed that should be should be marked with high priority.