Directory: User's Suppression Not Working As Expected


Occasionally either a user or a member of ASR OneStop or HR will contact the help desk about directory issues. This is frequently because a user's preferred suppression does not match how they appear in search. 

  1. If the account has access to MyU, have the user check their suppression settings under My Info
    • If the user does not have MyU access, escalate to T2 Messaging and Identity to modify the suppression settings
  2. Search for user at and verify what information should and should not be visible; record in ticket
  3. Escalate ticket to T2 Messaging and Identity

Note: Tickets in which information is not suppressed that should be should be marked with high priority.