Connect a laptop to the OCM classroom projection system

Description

This article provides information on connecting to the projection systems in general purpose (OCM) classrooms. To find out what spaces belong to OCM, use the room inventory search feature.

 

Instructions for Windows/PC laptops

  1. Review the instruction guide found on the OCM website at:   www.classroom.umn.edu/support/help.html
  2. Tips on Laptop hookup to the projection system and other laptop related FAQs: www.classroom.umn.edu/faq/technology/laptop/index.html
  3. Escalated laptop incidents should be directed to the desktop support unit servicing the customer's department or college.

Instructions for Apple devices

  1. Review the instruction guide found on the OCM website at:    www.classroom.umn.edu/support/MacLaptop.html
  2. Tips on Laptop hookup to the projection system and other laptop related FAQs: www.classroom.umn.edu/faq/technology/laptop/index.html
  3. Escalated laptop incidents should be directed to the desktop support unit servicing the customer's department or college.

Additional Information

The Classroom equipment user's guide (PDF) and classroom projection system equipment instructions are located at:  http://www.classroom.umn.edu/instructions/in-room-users-guide.pdf

More classroom projection system self-help articles and FAQs are here:  www.classroom.umn.edu/support/help.html

 

The OCM Support Hotline phone, 612-625-1086, prompts callers to select from a menu that includes:

  • Press 1 for technology related issues. This is transferred to the 1-Help service desk, and the Classroom Incident Model process applies to this activity.
  • Press 2 for all room scheduling or Astra software related issues. This is transferred to the OCM scheduling unit and is monitored from 7:30am - 4:00pm, Monday - Friday.
  • Press 3 for all other classroom or learning environment issues. This is answered by OCM support staff from 7:30am - 4:00pm, Monday - Friday. Voice messages left on this line after hours are monitored by an On-call Manager.

 

The Service Now assignment group for escalating incidents to OCM is OCM Support. 

Report broken classroom technology equipment to the OCM Support assignment group.