BeyondTrust Remote Support: Edge

BeyondTrust (Bomgar) is a safe secure and private way to allow the support personnel to view and control your computer. Your technician will not be able to view any information you do not want them to see and you will be able to see what they are doing at all times. This guide will assist you in the steps required to start a BeyondTrust (Bomgar) support session with Edge.

  1. Go to remote.umn.edu
    • You may follow the link provided, or you can type the web address into the web address bar.
    • Type the web address into the web address bar. Make sure you are typing the link into the address bar, and not a search engine. 
      Close-up view of the web address bar in an Edge window with remote.umn.edu types in to it.
       
  2. Scroll down to the bottom of the page enter the session key provided by your technician.
    • If you are not provided with a session key, you may click the name of your technician in the list of Representatives.
    • If you don't see your technician listed, refresh the page by clicking the refresh button at the top of the screen or pressing Ctrl + R for Windows (command + R for Mac) on your keyboard.
      Representative and Session Key boxes at the right side of the page on remote.umn.edu
  3. A file will download on your computer. You will see the following window pop up asking if you want to open the file: 
    Note: If the download doesn't pop up automatically, go to Settings and more in the top right and select Downloads
    The popup window in Edge asking you to open the file. The "Open" option is highlighted with an arrow.
  4. Click Open. You should see the following display: 
    A small display with two computer monitors will appear, indicating connection.
    • Your request for a screen sharing session will appear for your technician to accept. 
  5. Choose the Allow button in the screen that pops to enable the technician to see your screen
    Bomgar Access Request with the Allow button highlighted
  6. Select the Allow button in the screen that pops to enable the technician to see your screen
    bomgar choose applications menu with al applications selected and the close button highlighted

Note: After the remote support session is ended, the software is automatically removed from your computer. 

 

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