This article details how to download and sign in to Clearspan Communicator. Clearspan Communicator is the application used for accessing the VOIP (Voice Over IP) softphone system.
Note: VoIP callers should be aware of certain restrictions to 911 calls. Visit z.umn.edu/voip911 for more information
Note: This service is temporarily available for Health Care Component (HCC) members during the COVID-19 crisis. For instructions and updates please see Health Information Privacy & Compliance Office's information on COVID-19 and HIPAA at UMN. For HCC members, the softphone is not allowed on Home PC's. The softphone is only allowed to be used on University-managed computers.
Table of Contents:
Installing
Download Clearspan Communicator from Self Service or Software Center on University managed devices.
- Mac: Available via Self Service
- Windows: Available via Software Center
- Communicator can also be downloaded directly from the Clearspan Website
- IMPORTANT: Make sure you are using the regular Clearspan Communicator and not the basic one
Signing In
- Connect to UMN - Split Tunnel VPN
- Connect to UMN VPN
- If you do not already have Cisco Secure Client VPN on your device, download the VPN client
- Open the Clearspan Communicator
- Windows: Search for Communicator in Windows Search.
- In your programs it's found in the Mitel folder and then Communicator
- C:\Program Files (x86)\Mitel\Communicator
- Mac: Go to Finder then Applications then Communicator
- Windows: Search for Communicator in Windows Search.
- The first time you use Clearspan Communicator you will need to establish a connection to the application server. Enter the information as outlined below:
- Server Address enter https://app.voice.umn.edu
- Enterprise Email enter [10 Digit Number]@umn.edu
- 10 digit phone number example: 61262 and Agent ID
- 10 digit phone number example: 61262 and Agent ID
- Click Continue
- Sign in using the following credentials
- Username is [10 Digit Number]@umn.edu
- 10 digit phone number example: 61262 and Agent ID
- Password is your provided password
- Username is [10 Digit Number]@umn.edu
- If this is your first use, Communicator should prompt you for a password change
- Password Guidelines:
- 8 Characters in length
- Both capital and lower-case letters
- At least one special character
- At least one number
- Password Guidelines:
- When done using the phone, to sign out:
- Mac: Go to Communicator menu, and click Sign Out (Command + O)
- Windows: Go to File Menu, and click Sign Out (Ctrl + Shift + O)
Additional Information
- The service is not able to dial international phone numbers
- When dialing national long distance, it is not necessary to dial a "1" first. Please just dial the area code and seven digit number
- For further information, please reference the Mitel Support Documentation for the Communicator desktop application: Clearspan Communicator User Guide for Desktop
- For common errors and further troubleshooting see Communicator: Troubleshooting and Known Errors