AnyConnect VPN for Windows 7

This article contains routine installation and connection instructions. Please contact Technology Help for additional assistance.

Installation

Follow the steps below to install the Cisco AnyConnect client to your computer.

Note: Installation requires local administrative access to your PC.

  1. Select the AnyConnect VPN client for Windows from the Downloads & Guides page.
  2. Enter your Internet ID and password.
  3. Click Save File
  4. Click Ok to install the file.
  5. Select the "local admin" option and enter your password.
  6. Download and run the AnyConnect Secure Mobility Client Installer.
  7. Double-click and run the Setup executable file.
  8. Follow the installer prompts
    • When running the executable file under Windows 8, Windows SmartScreen will prevent you from running an unsigned app.
    • You will see an error message stating "Running this app might put your PC at risk"
    • Click more info
    • Click Run anyway
  9. Once you have successfully downloaded the client, verify that you can connect to the VPN.
    • If you are unable to connect to the VPN, verify that you have an active network connection.
    • You may need to change your MTU (Maximum Transmission Unit) setting. To do this
      1. Click on the Start Menu
      2. Click on All Programs
      3. Click on Accessories.
      4. Right-click on Command Prompt
      5. Select Run as administrator
      6. Enter the following command in the command prompt: netsh interface ipv4 show subinterface
        • This will show the current settings.
        • MTU should be set to 1500. If not, type the command: netsh interface ipv4 set subinterface "Local Area Connection" mtu=1500 store=persistent
          • The interface name may be different, but this is the most common configuration.
        • If the customer is using WiFi connection, type in: netsh interface ipv4 set subinterface "Wireless Network Connection" mtu=1500 store=persistent
    • Try connecting to the VPN again.  If 1500 does not work, change the MTU setting to 1402 (1374+28).

Connecting

  1. From the Start menu, select "Cisco AnyConnect Secure Mobility Client."
    You may need to open menu folders: Go to All Programs > Cisco > Cisco AnyConnect Security Mobility Client > Cisco AnyConnect Security Mobility Client.
  2. You should have an embedded profile that has a prepopulated Connect to box that lists 3 options Split Tunnel, Full Tunnel, and Departmental Pools.
    • Select 'Split Tunnel' for most generalized UofM remote access needs.
    • Select 'Full Tunnel' for special needs that require that a UofM IP address be presented to the outside such as firewall access controls or library journals access.
    • Select Departmental Pools if your department requires it.
      • You will then select the group that corresponds to your department in the dropdown list of all VPN workgroups.
      • Note: If you connect by IP address, you will see a "certificate mismatch" warning. Select "Accept" to continue.
  3. Click Connect.
  4. Enter your Internet ID and password.
  5. Select Connect
    • The dialog box at the bottom of the user interface window should say Establishing VPN - Activating VPN Adapter and then disappear after about 3-5 seconds.
    • An icon for the VPN should appear in the task bar at the bottom of your screen.
    • You can move your mouse over the VPN icon to show the state of the VPN adapter.

Disconnecting

From the task bar at the bottom of your screen, click on the VPN icon to view the Cisco AnyConnect user interface.  The VPN icon is a white globe with green/blue links and a lock superimposed.