ServiceNow Knowledge: Use the Knowledge Action Items Dashboard
As a user of ServiceNow you have access to a set of dashboards. One of these dashboards, Knowledge Action Items, displays knowledge articles assigned to your group that require attention.
Accessing the Knowledge Action Items dashboard
Select Dashboards under Self-Service in the Application Navigator on the left.
Choose Knowledge Action Items from your menu of dashboards. Your Knowledge Action Items homepage loads.
Understanding the provided information
My Groups' Unresolved Feedback: all articles containing unresolved feedback left for any articles assigned to a group you are a member.
My Team's Expiring Knowledge: all public-facing and internal articles with less than one week until expiration, giving you a chance to review and re-publish, edit, or retire before the Valid To date is reached and the article goes into Expired status.
My Team's Flagged Articles: any article which has been flagged for review.
Articles Assigned to Me: any articles specifically assigned to you individually. Typically this means you have been assigned an action and once the action is completed, you would remove yourself as the assigned individual and verify the correct Assignment Group is assigned.
My Team's Expired Knowledge: all public-facing and internal articles assigned to your team for which the Valid To date has passed. These should be reviewed, edited, published, re-published or retired. Note, article drafts are included in the results.
My Team's Drafts: all articles assigned to your team in Draft status. These are articles someone has begun creating, but have not been published. This report is meant to help with the regular review and publication or deletion of outstanding draft.