ServiceNow Knowledge: Use Curated Content to Create an Article
Creating a new knowledge base article may involve writing something completely from scratch or curating an existing resource.
If there is an existing resource, there is no need to recreate the content. Instead, create an article that provides a description, including context for the resource, and link(s) to the content.
Search for existing content
Before you start creating an article, do a search to see if there are any existing resources that could fill the need.
For example, a vendor may have step-by-step instructions or videos that can be leveraged.
Start by searching sources that are most relevant to the University community and the technology or topic you’re researching. In recommended order, search for freely available knowledge resources from:
Note: If you find resources that are accurate in general but not specific to the University, you can link to them but provide the necessary information that will allow University users to adapt the instructions. You can always link to a resource within the body of a longer article.
Curate the Content in a KB Article
If you find resources that serve your purpose, create a KB article that describes and links to the resource.