ServiceNow Knowledge: Stage Knowledge Articles for a New Technology while Still Supporting the Old
Often documentation is required for an upcoming version of an existing technology while the existing will remain available. This means multiple versions of a single technology will be supported. Titling the articles with version number or name helps differentiate between versions.
Refer to the Content Inventory for articles in need of creation
Save new screenshots in the folder, titling with the Article Number followed by a number corresponding with the order in your article (EXAMPLE: article0019465-1.png)