Type the full phone number without dashes (e.g. 6126263810).
When you see the desired item in the list, select it from the list.
Alternatively, try typing an asterisk followed by the extension of the phone number (e.g. *63810).
Populating a Device Name
On University-owned machines, the device name will correspond to either an asset tag number (gold sticker) or the serial number (for newer Macs). Find the device's computer name following How to Find Your Computer Name, then attempt to search for it in the Configuration Item field.
Note: When using Bomgar, you can click on the session info to find the computer name.
Type the full computer name or serial number (e.g. UMN201853194 or C02RXA3KFVH5).
Alternatively, try typing an asterisk followed by the last 5 characters of the device name.
If the jack, phone, or device provided will not populate, paste the full name in the work notes.