When an Incident Task is created, members of the specified assignment group get an email. When the task is assigned to a specific person in the group, they get another email. (If you assign a Task to yourself, you will not get an email.)
You can open a Task directly from these emails.
Note: If you are not receiving email notifications for Tasks, see Configure Notification Preferences and Delegates.
This article covers:
Close a Task
Reject a Task
Tier 2 & Tier 3 Incident Task Responsibilities