The IT environment at the University of Minnesota consists of thousands of servers, software applications, databases, pieces of networking and telecommunications equipment, and facility infrastructure. This environment is both highly complex and extremely difficult to manage as an integrated set of services.
Change management is the structured approach that University IT uses to manage changes to this IT environment via formal request and approval mechanisms. By employing a consistent, structured approach to change management, we are able to ensure that all changes are efficiently and promptly handled, thereby minimizing the impact of change-related incidents on service delivery.
Questions, comments, or suggestions about the change management process, should be directed to our Change Process Owner, Steve Aker: [email protected].