Request Item: Understand the Access Request Form (ARF) Process
This request item is available for individuals seeking to request access to enterprise applications such as PeopleSoft and ImageNow. It is available for self-service through the Request Item page in ServiceNow.
As with all Request Catalog Items, you may use the above link to submit a request immediately. This article details the step-by-step procedure of this request.
Access for some systems requires an appropriate attachment. Complete steps and links to all of the attachments are available on the Access Request Form (ARF) self-help guide.
Stage 1: End User/Supervisor Approval
In this stage, the End User and Supervisor listed on the Request Item will be contacted to approve the request for access. This transitions the request to Stage 2: Approver Verification.
Approve access when prompted via email.
Stage 2: Approver Verification
The Approver listed in the form will be contacted to determine the level of access you require, and approve or deny the request.
None. Once the Approver confirms the level of access necessary to complete the request, it will automatically proceed to Stage 3: In Fulfilment.
Stage 3: In Fulfillment
During this stage, a Data Security specialist will select the appropriate training requirements for your level of access. Any training requirements will be communicated by your supervisor or Data Security upon the completion of this request.
None. Training requirements will be communicated via email upon completion of the request.
Stage 4: Completion
Data Security will complete the request when all the approvals have been received and all the authentication and training requirements have been communicated.
Await confirmation of completion from Data Security.
This stage is triggered when the request is missing a required approval, often from the end user or supervisor (see Stage 1).
Your request will not be completed as normal. Please contact the Technology Helpline for assistance.