Request Item: Change Google Apps Campus Domain
You can request that your internet/email account be moved from one campus to another. This requires that we move you out of your old campus Google domain into your new campus Google Domain.
The process begins after you fill out a Change Google Apps Campus Domain request form (there is a link to the request form at the bottom of this page. Please read the procedure completely before submitting the form). You will have other steps to take during the process. Read the procedure below so you understand what your responsibilities are.
NOTE: Your mail and contacts will be moved for you but all other types of content you have created in Google Apps are your responsibility to move, including Google Docs.
Stage 1: Request is Submitted
Under the "Alternate" section, enter an alternate email address to obtain updates while your mail is transferring. You will temporarily lose access to your UMN account during the change, so an alternative email allows you to stay up to date. Upon submitting a request, you will receive a confirmation email with the subject Your Request has been submitted.
Stage 2: In Fulfillment
At this point, specialists will examine the account and mark it as eligible to opt out of the current domain/campus. An email will be sent out with instructions once this is complete.
Stage 3: Customer Opt Out Verification
You will receive an email with the subject Request Item RITM# Google Domain Transfer: Begin Opt Out. Please read the email carefully. It specifically details the steps required to prepare your account for the upcoming transition. Once you have completed the preparations, use the email link to approve this stage.* Note: If you do not send this approval, technicians will not be notified that you are ready to move to the next step.
Stage 4: Initializing Transfer
Now that everything has been prepared for the transition, specialists work behind the scenes to move your account from one domain to the next.
Stage 5: Customer Readiness Verification
You will receive an approval email with the subject Request Item RITM# Google Domain Transfer: Begin Opt In. Please read the email carefully. Once you have finished following the instructions, use the link at the bottom of this email to submit an approval.* Note: If you do not send this approval, technicians will not be notified that you are ready to move to the next step.
Stage 6: Completion
Once this stage has been reached, you will receive a final email with the subject Request Item Google Domain Transfer: Transfer Complete. Please review this email for useful closing information. In addition, you will receive a ServiceNow confirmation email with the subject RITM# has been marked as complete.
This process can take anywhere between a few hours and a week. This depends on how much information your Google Apps contain and how closely you follow the steps above.
Having read the above process, now please complete the Request Item in ServiceNow to initiate the migration of your account.
*If you submit a rejection rather than an approval at either of the approval stages, your request will not complete as normal. Please contact the Technology Helpline for assistance.