Programmed Feature Button - Call Park (CLPK)

Description

This guide will walk you through the process to "Park" a call, and "Retrieve" a call that has been parked. You might want to park a call if you'd like to send the call to another phone without transferring the call.

It's possible you've encountered other situations where a Call Park function has been useful: in a grocery store, the main operator might receive a call for the deli. The operator will park the call, make an announcement over the loudspeaker ("Deli, you have a call on 3"), and the staff in the Deli will answer the call at their earliest convenience. If you have a situation where you need to leave a call to be answered by someone else at a later time, this article can assist you.

To determine what type of phone you have, consult our Phone Model Quick Reference guide.  

Instructions

Digital Phones:  

How to Park a Call:

1. Begin with a call on the phone.
    
2. Press the [CLPK] button.
    
3. Listen for the "Park number  ______."  Write this number down!
    
4. The call has been successfully parked, and you may now hang up.

How to Retrieve Parked Call:

1. Press the [SPKR] button or lift the handset.
    
2. Dial the Park number you received earlier.
    
3. This will reconnect you with the parked call. 

Analog Phones: 

How to Park a Call:

1. Begin with a call on the phone.
    
2. Press the switchhook or [FLASH] button.
    
3. Dial  * 9
    
4. Listen for the "Park number  ______."  Write this number down!
    
5. The call has been successfully parked, and you may now hang up.

How to Retrieve Parked Call:

• Lift the handset.

• Dial the Park number you received earlier.

• This will reconnect you with the parked call.