If a port has not been used for 12 months, it will be deactivated (via automation on the first non-holiday Monday after 12 months of inactivity) but not physically disconnected.
If the user asks for a deactivated port/jack to be restored within 60 days, we will waive the activation and labor charge.
After 60 days, the deactivated port is available to be re-purposed for general service requests.
There will be no charge to turn a deactivated port/jack back on if it can be accomplished by just turning it back on.
Once the deactivated port is re-purposed it will take a request for new service and normal fees will be charged.
An exception process for ports that need to stay active will be available. Exceptions will be granted on an annual basis and must be renewed annually.
Equipment Charges
There will not be equipment fees for day to day or reasonable requests to add services.
We will continue to charge for order and labor costs as appropriate.
This would not apply to Capital Planning and Project Management (CPPM) projects or remodels with substantial needs (for example, more than 48 ports at a time).
For CPPM projects, such as new buildings or remodels, the budget for that project is expected to provide adequate capacity for a 2 year period after move in. All equipment added within this 2 years period will be billable back to the project. After the 2 year period, expansions will fall into this right-sizing plan.
Similar to port harvesting above, we would offer an exception process for leadership to review unique requests.
Initial Scope
In Scope - Twin Cities, Duluth, Crookston, Rochester, Morris, Twin Cities operated off site locations.
Out of Scope - Non Twin Cities operated locations.
