Congratulations on your new phone! Learn how to reactivate, add, or remove phones with Duo.

cellphone leaning on the box it came in

New Phone, New Number

If you are keeping the same phone number on your new smartphone, first check to see that you have the Duo Mobile app, then reactivate Duo Mobile. Follow the steps on Add a New Phone.

New Phone, Different Number

If you have a new phone with a new number, simply follow the steps on Add a New Phone.

If you will not be using your old phone number again, then after you’ve added the new phone, un-enroll the old one.

landline telephone and cellphone on a desk