Network right-sizing standards
- If a port has not been used for 12 months, it will be deactivated (via automation on the first non-holiday Monday after 12 months of inactivity) but not physically disconnected.
- If the user asks for a deactivated port/jack to be restored within 60 days, we will waive the activation and labor charge.
- After 60 days, the deactivated port is available to be re-purposed for general service requests.
- There will be no charge to turn a deactivated port/jack back on if it can be accomplished by just turning it back on.
- Once the deactivated port is re-purposed it will take a request for new service and normal fees will be charged.
- An exception process for ports that need to stay active will be available. Exceptions will be granted on an annual basis and must be renewed annually.
- There will not be equipment fees for day to day or reasonable requests to add services.
- We will continue to charge for order and labor costs as appropriate.
- This would not apply to CPPM projects or remodels with substantial needs (for example, more than 48 ports at a time).
- For CPPM projects, such as new buildings or remodels, the project is expected to provide adequate capacity for a 2 year period after move in. All equipment added within this 2 years period will be billable. After the 2 year period, expansions will fall into this right-sizing plan.
- Similar to port harvesting above, we would offer an exception process for leadership to review unique requests.
- In Scope - Twin Cities, Rochester, Morris, Twin Cities operated off site locations.
- Out of Scope - Duluth, Crookston, non Twin Cities operated locations.