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News from St. Paul: WiFi Rollout Update

April 13, 2017
Next Generation Network graphic

Installation testing for the Next Generation Network (NGN) WiFi Access Point (AP) replacements began on Wednesday, April 12, 2017 in Hodson Hall and Cargill Building on the University of Minnesota Twin Cities St. Paul campus.

During the installation period, field processes are being tested and the NGN WiFi system and services are being fully evaluated. In the first phase of the rollout on April 12, the install process proceeded better than expected and field contractors were performing their work efficiently and accurately. WiFi APs were powering up and providing faster than expected services.

Shortly into the rollout, the core virtual infrastructure experienced issues and the installation was paused. Due to this situation, WiFi APs were rolled back and reverted to the former WiFi system. The disruption impacted a small number of users, but WiFi service is currently stable and working properly.

The NGN team is working with the vendors to identify the root cause of the core functionality issue and has paused the first phase of the WiFi rollout to fully test and understand the impact. The schedule is being modified and will be posted here after adjustments have been made.

If you have any questions, please contact ngn@umn.edu. If you are experiencing any service issues, please contact Technology Help at 612-301-4357 or help@umn.edu.