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Students are back and Technology Help is ready!

September 14, 2015
A man sitting next to woman pointing at a laptop screen.

“Everyone was very friendly and helpful. You can tell they’re really knowledgeable and can help with a lot of different things.”

Fall semester is underway with thousands of students arriving back on campus in time for the start of classes. For some, that exciting time can be accompanied by frustrating technology problems. Luckily for them, the University’s Technology Help centers are there to help.

University of Minnesota student Adam Mockenhaupt simply wanted to learn about getting Microsoft Office at no charge for his school computer.

“I just came into the Technology Help office to learn about getting Microsoft Office and I got all the help I needed,” Mockenhaupt said. “Everyone was very friendly and helpful. You can tell they’re really knowledgeable and can help with a lot of different things.”

The start of the semester is a busy time for the Technology Help center. Volunteers from the University's IT community are asked to help out and University of Minnesota Security Analyst Jenny Blaine, like many others, is happy to answer the call.

“I find volunteering at the Technology Help walk-in locations highly rewarding,” Blaine said. “Not only because I like helping people and resolving problems, but because it allows me to meet students and see what technology they are using and how they are using it.”

The opportunity to work directly with students is a nice change of pace for some of the volunteers.

“In my daily work, I don't have a lot of face-to-face contact with students,” Blaine said. “So working at the walk-in help locations is a great opportunity to interact with students; they are the reason we are here!”

Technology Help walk-in offices are located on each campus and can assist University students with virus removal, password changes, hardware and software issues, WiFi and mobile device configuration, and more, all free of charge. Walk-in locations, hours, and a full list of free services offered to students can be found on the Technology Help website.