News & Alerts

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News from NGN: Border and Core Update Planned for September 22

September 13, 2018
What's new with NGN graphic

The NGN team will be conducting a software upgrade on the border complex and core routers on Saturday, September 22. Beginning at 4 a.m., the team will be upgrading the code on the new NGN routers. There will be small disruptions in connectivity (estimated to be less than one minute) while the primary and secondary routers restart.

This upgrade will address known bugs and improve service system-wide. ServiceNow users can refer to CHG0042634 for additional information. If you experience any extended network disruptions during this time, please contact Technology Help.