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Students’ most common technology questions, answered

January 19, 2016
two technology desk staff members at a computer

Today marks the first day of class for many University students, and with that, one of the busiest days of the year for Technology Help. Returning with new devices and forgotten passwords, students turn to our IT experts for support.

We consulted Service Desk Coordinators Marianne Moodie and Paul Bladl for the most commonly asked questions and shared their answers below.


How do I reset my password? 

If you have set up password change secrets in your Internet Account Options, simply click “Forgot Your Password?” and follow the instructions provided. If you have not, you will need to call Technology Help at (612) 301-4357 to reset your password over the phone.

How do I connect my device to WiFi? 

The UofM Secure WiFi network is the preferred network on campus, as it has the fastest speeds and largest bandwidth. You can sign into this network using your Internet ID and password. Visit the WiFi Setup Guides self-service page for instructions specific for your device, or get help from an IT expert (see below).

How do I set up email on my device? 

University Gmail is compatible with many email clients, including Apple Mail, Outlook, and Thunderbird. Visit the Email Software Setup Guide for instructions specific to your device, or get help from an IT expert (see below).

How do I get help from an IT expert? 

There are many ways to contact Technology Help -- call, chat, email, and in-person. Most students take advantage our 24/7 phone and email support, and typically experience call wait times of less than a minute and email responses within an hour. Longer wait times are likely at the start of the semester, so we suggest you try the less commonly used chat or stop by one of our convenient walk-in locations across campus.


For more frequently asked questions, visit our
Start of Semester FAQ self-service page.