News & Alerts


IT Community Invited to Hear Noted Speaker

October 29, 2015
Carr Hagerman

Providing superior customer service is the driving force behind the mission and priorities for all IT professionals across the University of Minnesota campuses. In support of that, the Office of Information Technology's Academic Technology and User Support Team is sponsoring a presentation by noted speaker Carr Hagerman that is open to all IT professionals on November 11.

As a student of engagement and collaboration, Carr developed the popular FISH! Philosophy speaking platform. This philosophy was modeled after the Pike Place Fish Market, and is a technique to make individuals alert and active in the workplace. His performance has engaged audiences from small businesses to large corporations including Apple, GE and Paramount Pictures.

Carr is not a traditional speaker, but an artist, performer, writer and speaker that engages an audience. For the University of Minnesota, Carr's presentation will focus on a bold approach to service and engagement built on the basics and a need to cultivate vibrant, engaged encounters that delight customers. Carr's message is simple and clear: to see work as a way to improve the value of our own lives and the quality of our workmanship, and ultimately understand how we can make a difference for those we serve through engagement. This topic is important to the continued customer service success of the University's IT community.

This event is open to the entire IT community and refreshments will be served. Reserve your seat today.

Carr Hagerman: A Bold Approach to Service and Engagement
Wednesday, November 11, 2015
2 - 3 p.m.
Coffman Theater

For those unable to attend in person, the event will be recorded and a link made available for later viewing.