May 18 - New System Launches for Service Desk Ticketing and Requests

On May 18, the service desk ticketing, access, and service request system used by many University service desks (including Technology Help, some colleges, and administrative support helplines) will change. The new tool, TeamDynamix (TDX), leverages current best practices and positions us to adopt industry innovations in the next 3-5 years. The tool has similar functionality, but the emails sent from TDX and request forms will have a different look. An example of a system email and access request form are below.

UMN branded banner on email message with a ticket number in the subject line
Example email from TeamDynamix


University branded banner above an Access Request form for MyU
Example Access Request form in TeamDyanmix