Email Good Practices: Check your Spam Folder

In November, changes to Google’s spam filtering impacted University of Minnesota Twin Cities Google accounts and some external recipients. The issue has since been resolved, but it prompted a conversation around email good practices at the University of Minnesota. In addition, the Office of Information Technology has received some reports of internal emails (e.g., an email between two UMN Twin Cities accounts) ending up in spam folders.

As a result, and to ensure emails are received in inboxes as expected, we recommend the following: 

• Regularly check your spam folder.
• Mark incorrectly filtered emails as “Not spam.” Marking emails as Not spam can help ensure that inboxes filter mail appropriately, including important University emails. 
• Confirm with external recipients that they have received your email, and ask them to check their spam folder if they have not.

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