Where can I make changes to my account?
Changes to your account such as password resets, account security, and account creation can be made at my-account.umn.edu.
How do I know if I mistyped the password when I am changing it?
At the end of the box you will type your password into is an eye icon that says “Show”. If you select this, it will show what you typed in the box.
Click it again to hide what is written once more.
Why are there so many rules about acceptable passwords?
These rules are in place to keep your account as safe as possible from potential hackers. Many tools exist to guess a weak password or steal your password. An unauthorized person can use these passwords to access files and data, including your personal information (e.g., bank, benefits, health, financial aid), email, academic work, or University private data (e.g., student grades, birth dates, protected health information, proprietary research). They can also send malicious email impersonating you. The more secure your password, the less likely this becomes.
What if I want to change my password again after I have already changed it?
If you wish to change your password again after changing it manually, you will have to wait 24 hours to reset it yourself or call at any time to the Help Desk.
What will Prevent Password Resets By Phone do?
Prevent Password Resets By Phone will require you to either complete your password resets manually or require you to come with a photo ID to a walk-in location to confirm your identity. Anyone calling in attempting to reset your password via phone will be redirected to a walk in location.
What is the difference between a Shared Secret and a Password Recovery Question?
A Shared Secret is an answer you enter that the Help Desk can use to verify your identity if you call in for a password reset. Password Recovery Questions are only seen by you and are used for your own, manual password resets, in case you have forgotten your old password.
Where can I view the sponsored accounts that I own?
If you have sponsored accounts, you can go to my-account.umn.edu/admin. From there, go to the “More” button next to the search button. Select “Person Type” and from the menu select “Sponsored”. Hit the search button to load a list of all of the sponsored accounts you own.
What is a Conference Account?
A Conference Account is a type of account that can be requested by staff or faculty. These are temporary internet access accounts, to be used when a large number of non-University members will be on campus and need/would like access to the secure wifi. They can be requested as far in advance as needed and will arrive two weeks before the event is scheduled.
Where do I go to set up email and Duo?
For email and Duo setup, go to myaccount.umn.edu and select the corresponding options.
Are my-account.umn.edu and myaccount.umn.edu different?
Yes. During our transition to our new, upgraded system, these will be separate. When all features have been updated into the new system, they will be the same site, and either address will bring you to the same website.
Why are we changing to a different account page/system?
The old system was no longer meeting certain security, usability, and upkeep standards. Because of this, we updated to a new system that allows greater account security, increased account support, and an enhanced user experience.
When will this upgrade be finished?
The changes are scheduled to finish by April 2017.