Use emails from CXM to alert users of dates or to send reminders.
Note: Emails in CXM are not as customizable as those in XFP.
CXM emails are templates that are used in conjunction with a rule. Use CXM emails to:
- Remind users of an outstanding approval. For example:
- Subject: Reminder: Case ### Is Awaiting Your Approval
- Body: Case ### is still awaiting approval. Please click the link to review and approve.
- Notify a user of an auto-cancellation of the case. For example:
- Subject: Case ### has been Cancelled
- Body: Case ### has been automatically canceled due to inactivity.
Note: If the email contains a reminder to submit an XFP form, be sure to include the URL to the XFP form.