IT Service Management - Request Catalog
The Request Catalog is intended to provide a customers facing view of some of the University's most requested services (such as access to a system, ordering a computer device or help with reporting in an application). Requests differ from incidents in an incident something is not working as expected. Requests are generally categorized as a need for assistance or information.
With the upgrade to Fuji in ServiceNow, our teams are looking into how we can utilize more user friendly workflows and expand the Request Catalog to serve our Customers needs. Stay tuned for ways to get involved in this initiative!