IT Service Management - Knowledge Process
The Knowledge Base module within ServiceNow is available as a repository for units with access to the tool. The Knowledge Base is used to host internal documentation, or as a means to populate the website with public pages, available to anyone browsing the IT@umn website.
We have developed several tools to aid in the management of knowledge. Whether you use ServiceNow regularly or rarely, we can help you manage your knowledge articles with customized dashboards, emailed reports, and documented best practices.
If interested there are opportunities for you to get involved. We have a Unified Knowledge Group which acts as a council, vetting requests, consulting and answering questions. There is also an Informal Community of Practice with a focus on inclusive knowledge sharing and community.