Web pages with a high page rank will tend to appear first in the search results among pages that match the search terms. The Search Appliance determines page rank using many criteria. In addition, the Search Appliance prioritizes secure sites (https) over insecure sites (http). Configuring your site to use https will not only increase your page rankings but make your site more secure. There is nothing the Support Team can do on the Search Appliance to alter a page's rank.