Email headers contain tracking information for an individual email, detailing the path a message took as it went through various mail servers. The headers contain time-stamps, IP addresses and sender/recipient information. This information can be useful in assisting Technology Help staff with troubleshooting and resolving issues with email including delays in sending or receiving and error messages received after sending an email.
To view headers in Gmail, click the 3 vertical stacking dots next to the Reply button in the upper right-corner of the message to open the pull-down menu; select Show original.
The resulting page will be in two parts; the second part includes all of the various servers and information useful in diagnosing issues.Please copy the entire dense block of text if you are trying to provide information to our support staff.