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Recruitment CRM: Chat with a student with Live Agent (1min 33s)

A 1min 33s  video covering the topic of what happens when a student clicks on the chat button and fills out the form (only name and email are required), how the agent is notified of incoming chat and can accept the chat, how a Contact/Prospect record is found or created, an auto greeting is sent, and some back and forth chat between student and agent.