Comparison

Title

Select an Appropriate Content Type for IT@UMN Site Content

Challenge

The IT@UMN or Information Technology (IT) site contains thousands of pages. IT staff members from across the University are designated by IT service owners to contribute content to the site. As a content contributor, how can you best present your content and enable people to find it?

Solutions

The site is designed to get end users to appropriate help as quickly as possible. Based on feedback and testing, we have developed a number of templates, called content types, for presenting different types of information. Each is tied to the others to help users navigate the site.

IT site concept map

A concept map illustrating the structure of the IT site. See an enlargement.