Change Your Password Over the Phone

If you have not set up your password reset questions or have some other problem when resetting your password on your own, call the Technology Help service desk at 612-301-4357 (1-HELP), or visit one of our Walk-In locations. For security reasons, passwords cannot be reset via Technology Help's email or chat functions.

Changing your password over the phone

  1. Once you are connected on the phone to a Technology Help service desk consultant, the consultant will verify your identity, and then direct you to go to my-account.umn.edu.
  2. Type your internet ID (ex. john001)
  3. The consultant will give you a temporary password to type in the password field.
    • If you incorrectly type in this temporary password 3 times, you will be locked out. Wait 15 minutes and try again.
    • If waiting for 10 minutes and retyping the temporary password correctly does not work, call Technology Help at 612-301-4357 (1-HELP).
  4. Click Sign in. 
  5. If prompted, authenticate with Duo.
  6. Click the "Password Management" option, then select "Reset your UMN password".
  7. The page to set your new internet password will appear. Type the temporary password you were given in the Current Password field. If needed, you can click the "Show" buttons to reveal what you have typed so that you can review that the information is correct before submitting.
  8. Type a new password in the New Password field, and retype your new password in the Confirm New Password field. Your password:
    • Must be at least 16+ characters long
    • Must contain characters at least:
      • Uppercase alphabetic characters (A-Z)
      • Lowercase alphabetic characters (a-z)
    • May also contain:
      • Numerals (0-9)
      • The following non-alphanumeric characters: ~`!@#$%^&&*()_-=+{}[]\|;:'",./?
      • Spaces
    • Must not contain 3 or more sequential characters from your:
      • Internet ID
      • First Name
      • Last Name
      • For example, if your Internet ID is john001, the new password cannot contain the characters "joh" but could include "jo"
    • Must not be one of 5 previous passwords used for the account 
  9. Click Submit. A "Password Change Successful" page should appear. Discard the temporary password you were given.

Additional Resources

Set Up Your Password Reset Questions

Reset Your Internet ID Password

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