You are here

Change Control Contacts and Procedures

Application Change Management Team (PeopleSoft and Web)

Email: oit-migrations@umn.edu

  

Business Hours:

Monday – Friday: 7am – 4:30pm
Production Migrations: Sunday 6am – 12 Noon according to the Scheduled Release Calendar

  

After Hours Contact Information:

Migrations team in the OnCall Site.  If you do not have access to this site, please request the OnCall Migrator by calling the Service Desk.

  

On Hold (After Build Has Been Approved)

  • Change management teams may place a request on hold to work with developers to resolve any migration issues. When the issues are resolved, the request will be removed from on hold and will migrate in the next migration window.
  • If developers or functional staff need a request to be placed on hold after it has been approved for migration, please call a member of one of the Application Change Management teams listed above. It is important to make contact with someone before the migration begins.

  

IT Governance Center Communications

Portlets will be used as the primary means of communications/hand-offs. Both migrators and developers are responsible for monitoring their portlets to see when a request is ready for their action.

In the case of an emergency (critical) migration, email will be used to communicate any exceptions and the expected turn-around.