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Service Catalog for IT Staff

A list of enterprise information technology services available at the University is arranged by business service and corresponding service offerings below. Where applicable, technologies that support each service offering are also listed. 

Service Offerings Supporting Technologies
Application Delivery XenApp
Computer Labs, Learning Spaces, & Testing Centers
License Management Server FlexNet, KeyServer
Managed Printing Pharos Uniprint
Service Offerings Supporting Technologies
Course Management System (Moodle & Related Software) Moodle, iClicker, iTunes U, Respondus, TurningPoint, Turnitin, VoiceThread
Surveys & Polling Software eXplorance Blue, Qualtrics, Simply Voting
Service Offerings Supporting Technologies
Document Collaboration Google Drive, NetFiles
Document Management ImageNow, WebNow
Search Appliance Google Search
Web Portals & Blogs myU, UThink, MyU Portal
Website Analytics Google Analytics
Website Content Drupal, Google Sites, Personal Web Space, UMContent, UMWiki
Workflow Processing WorkFlow Gen
Service Offerings Supporting Technologies
Hardware & Software Maintenance & Management Microsoft Active Directory, Microsoft System Center Configuration Manager (SCCM)
Hardware & Software Purchasing Technology Products
Hardware & Software Support & Repair
Technology Recycling
Service Offerings Supporting Technologies
Core CRM Salesforce
Recruitment CRM Salesforce
Student Services CRM Salesforce
Service Offerings Supporting Technologies
Internet and Internet2 Connectivity
Network Address Management Service Gateway
Network Firewalls Service Gateway
Virtual Private Network (VPN) Service Gateway
WiFi Network Eduroam, Service Gateway
Wired Network Service Gateway, Trunked VLANs
Service Offerings Supporting Technologies
Database Hosting Oracle Database Hosting, MS SQL Database Hosting, MySQL Database Hosting
Fully-Managed Server Hosting Linux (Virtual) Hosts, Sun Solaris Hosts, Windows (Virtual) Hosts
Monitoring Zabbix
Self-Managed Environment
Web Hosting for Departments
Service Offerings Supporting Technologies
Benefits Administration Benefits Enrollment, Community Fund Drive, Retirement Account Contributions
Delegations of Authority Program President's Delegation of Authority
Employee Training & Tracking ULearn
Human Resources Management Clean Address, Employee Self-Service, HR Data Correction, Job Classification Search, Notice of Appointment, PeopleSoft HR, Personal Information Update
Payroll Administration Direct Deposit, Pay Statement, Vacation and Sick Leave Balances, W-2 Reprint, W-4 Tax Information Update
Service Offerings Supporting Technologies
Authentication Services Eduroam, Lightweight Directory Access Protocol (LDAP), RADIUS, Shibboleth
Directory Services People Search
Internet Accounts & Passwords My Account
SSL Certificate Administration
Service Offerings Supporting Technologies
IT Liaison
IT Service Management ServiceNow
Service Offerings Supporting Technologies
Calendaring Events Calendar, Google Calendar
Email Services Google Apps, Google Contacts, Google Groups, Gmail, LISTSERV, Lyris , Mail Relay
Instant Messaging Google+ Hangouts (Chat)
Social Media Google+
Service Offerings Supporting Technologies
Enterprise Data Warehouse Administration Enterprise Data Warehouse, Web Query Tool
Enterprise Web-Based Reporting UM Analytics, UM Reports
Faculty Activity Reporting & Expertise
Service Offerings Supporting Technologies
Conflict of Interest Reporting Financial Disclosure for University Officials, REPA Reports, Report of External Professional Activities, Request for Consultant or Outside Service Agreement
Electronic Grants Management EGMS Biosketch Expertise Database, EGMS Other Support Database, Proposal Prep, Proposal Routing Form, Responsible Conduct of Research Training
Library Infrastructure Services Library MNCAT Discovery, Library Website
Occupational Health Compliance Management Animal Exposure Questionnaire, Medgate
Protected Health Information Training and Tracking Public Jobs/Private Data Training/Tracking
Research Compliance Management eProtocol, eResearch Central, InfoEd, Material Transfer Agreement Routing Form, Research Subjects Protection Program, Responsible Conduct of Research Reports, Smartform
Research Effort Certification & Reporting Effort Certification v2, Effort Certification v3
Researcher Networking Experts@Minnesota
Service Offerings Supporting Technologies
Data Protection
Storage Services for the University Community Google Drive, General Data Storage, Storage for Servers, Amazon Web Services Cloud Storage and Cloudnexa
Service Offerings Supporting Technologies
Courses & Curriculum Class Schedule, Class Search, Course Guide, Electronic Course Authorization System (ECAS), Schedule Builder, Section Status, University Catalog
Degree Requirements & Planning Academic Progress Audit System (APAS), APlus, Degree Audit Report System (DARS), Graduating eDegree Application, Graduation Planner, Mid-Term Alert System
Education Abroad Education Abroad (Self-Service)
Enterprise Student Administration PeopleSoft Admissions Module, PeopleSoft Education Abroad Module, PeopleSoft Financial Aid Module, PeopleSoft SEVIS Module, PeopleSoft Student Financials Module, PeopleSoft Student Records Module
Grades & Transcripts Grades (Self-Service), Official Transcripts, Unofficial Transcripts
Noncredit Student Administration Noncredit Course/Event Registration
Parent/Guest Access
Student Account & Bill Payment
Student Admissions Application for Admission (U-hosted), Application for Admission (vendor-hosted), Application Tracker/ApplyStatus, Request for Information (RFI)
Student Financial Aid Electronic Financial Aid Award Notice (FAAN), Electronic Promissory Notes, Financial Aid Exit Interview, Financial Aid Status, Truth in Lending Act Disclosures (TILA)
Student Holds
Student Personal Information Address Verification System, Contact Verification, Personal Information
Student Registration 13-Credit Exemption Request, Enrollment Appointments, Enrollment Summary, Law Lottery, Student Web Registration
Tuition & Fee Setup
Service Offerings Supporting Technologies
Self-Help Resources Online Courses, Self-Help Guides
Technology Training
Usability Services
Service Offerings Supporting Technologies
Classroom Recording Camtasia Relay
In-Room Video Conferencing
Media Processing & Management Kaltura, Media Hub, Media Mill, Media Magnet, YouTube
Media Production Spaces Studio C
Research Video Recording Milestone
UMN Television UMNTV Cable, UMNTV IP
Video Event Onsite Support Google+ Hangouts (Chat), Livestream, MediaSite
Web Conferencing Google+ Hangouts (Chat), UMConnect, WebEx
Service Offerings Supporting Technologies
Call Center Services Centergy
Conference Calling
Telephone Services Google Voice, Unified Messaging