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Service Catalog for IT Staff

A list of enterprise information technology services available at the University is arranged by business service and corresponding service offerings below. Where applicable, technologies that support each service offering are also listed. 

Service Offerings Supporting Technologies
Computer Labs. Learning Spaces, & Testing Centers
Printing
Service Offerings Supporting Technologies
Course Management System (Moodle & Related Software) iClicker, Moodle, Respondus LockDown Browser, TurningPoint Cloud, Turnitin, VoiceThread
Surveys & Polling Software eXplorance Blue: Online Course Evaluations, Qualtrics, Simply Voting

Center of Excellence for HIPAA Data

Service Owner: Colby Reese

Service Offerings Supporting Technologies
Secure Storage Box Secure Storage
Service Offerings Supporting Technologies
Calendaring Events Calendar, Google Calendar
Document Collaboration Google Drive, NetFiles
Document Management ImageNow, WebNow
Email Services Google Apps, Google Contacts, Google Groups, LISTSERV, Mail Relay, Gmail
Instant Messaging Google Chat
Search Appliance Google Search
Social Media Google+
Web Portals & Blogs MyU Portal
Website Analytics Google Analytics
Website Content Drupal, Google Sites, UMContent (retired 6/1/16), UMWiki (retiring 6/30/16)
Workflow Processing WorkFlow Gen
Service Offerings Supporting Technologies
Core CRM Salesforce
Enterprise CRM Salesforce
Mass Email Salesforce Marketing Cloud, Google Groups
Recruitment CRM Salesforce
Service Offerings Supporting Technologies
Internet and Internet2 Connectivity
Network Address Management Service Gateway
Network Firewalls Service Gateway
Virtual Private Network (VPN) Service Gateway
WiFi Network Service Gateway, Eduroam
Wired Network Service Gateway, Trunked VLANs
Service Offerings Supporting Technologies
Finance Administration Systems PeopleSoft Financials
First Report of Injury Reporting eFROI
Online Invoice Payment AR Payment
Report Archiving EDMS
Service Offerings Supporting Technologies
Database Hosting Oracle Database Hosting, MS SQL Database Hosting, MySQL Database Hosting
Fully-Managed Server Hosting Linux (Virtual) Hosts, Sun Solaris Hosts, Windows (Virtual) Hosts
Monitoring Zabbix
Self-Managed Environment
Source Code Management GitHub
Web Hosting for Departments
Service Offerings Supporting Technologies
Delegations of Authority Program President's Delegation of Authority
Employee Training & Tracking ULearn
Human Resources Management System
Service Offerings Supporting Technologies
Authentication Services Eduroam, Lightweight Directory Access Protocol (LDAP), RADIUS, Shibboleth
Directory Services People Search
Internet Accounts & Passwords My Account
SSL Certificate Administration
Service Offerings Supporting Technologies
Enterprise Data Warehouse Administration Enterprise Data Warehouse, Web Query Tool
Enterprise Web-Based Reporting UM Analytics, UM Reports
Faculty Activity Reporting & Expertise
Service Offerings Supporting Technologies
Conflict of Interest Reporting Financial Disclosure for University Officials, REPA Reports, Report of External Professional Activities, Request for Consultant or Outside Service Agreement
Electronic Grants Management EGMS Biosketch Expertise Database, EGMS Other Support Database, Proposal Prep, Proposal Routing Form, Responsible Conduct of Research Training
Library Infrastructure Services Library MNCAT Discovery, Library Website
Occupational Health Compliance Management Animal Exposure Questionnaire, Medgate
Protected Health Information Training and Tracking Public Jobs/Private Data Training/Tracking
Research Compliance Management eProtocol, eResearch Central, InfoEd, Material Transfer Agreement Routing Form, Research Subjects Protection Program, Responsible Conduct of Research Reports, Smartform
Research Effort Certification & Reporting Effort Certification v2, Effort Certification v3
Researcher Networking Experts@Minnesota
Service Offerings Supporting Technologies
Data Protection
Storage Services for the University Community Google Drive, General Data Storage, Storage for Servers, Amazon Web Services Cloud Storage and Cloudnexa
Service Offerings Supporting Technologies
Courses & Curriculum Class Schedule, Class Search, Course Guide, Electronic Course Authorization System (ECAS), Schedule Builder, Section Status, University Catalog
Degree Requirements & Planning Academic Progress Audit System (APAS), APlus, Degree Audit Report System (DARS), Graduating eDegree Application, Graduation Planner, Mid-Term Alert System
Education Abroad Education Abroad (Self-Service)
Enterprise Student Administration PeopleSoft Admissions Module, PeopleSoft Education Abroad Module, PeopleSoft Financial Aid Module, PeopleSoft SEVIS Module, PeopleSoft Student Financials Module, PeopleSoft Student Records Module
Grades & Transcripts Grades (Self-Service), Official Transcripts, Unofficial Transcripts
Noncredit Student Administration Noncredit Course/Event Registration
Parent/Guest Access
Student Account & Bill Payment
Student Admissions Application for Admission (U-hosted), Application for Admission (vendor-hosted), Application Tracker/ApplyStatus, Request for Information (RFI)
Student Financial Aid Electronic Financial Aid Award Notice (FAAN), Electronic Promissory Notes, Financial Aid Exit Interview, Financial Aid Status, Truth in Lending Act Disclosures (TILA)
Student Holds
Student Personal Information Address Verification System, Contact Verification, Personal Information
Student Registration 13-Credit Exemption Request, Enrollment Appointments, Enrollment Summary, Law Lottery, Student Web Registration
Tuition & Fee Setup
Service Offerings Supporting Technologies
IT Service Management ServiceNow
Self-Help Resources Lynda.com Online Courses, Self-Help Guides
Technology Training
Usability Services
Service Offerings Supporting Technologies
Classroom Recording TechSmith Relay
Conference Calling
In-Room Video Conferencing
Media Processing & Management Kaltura, Media Hub, Media Magnet, Media Mill, YouTube
Media Production Spaces Studio C
Stock Content AudioBlocks, GraphicStock, VideoBlocks
UMN Television UMNTV Cable, UMNTV IP
Video Event Onsite Support Google Hangouts, Livestream, MediaSite
Web Conferencing Google Hangouts, WebEx
Service Offerings Supporting Technologies
Call Center Services Call Center
Telephone Services Google Voice, Unified Communications (Voicemail)

two technology desk staff members at a computer

Enterprise Access Requests

Users of enterprise systems that require additional authentication beyond the standard Internet ID and password, including PeopleSoft, Data Warehouse, and reporting systems, must complete forms to request access.