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Service Catalog for IT Staff

A list of enterprise information technology services available at the University is arranged by business service and corresponding service offerings below. Where applicable, technologies that support each service offering are also listed. 

Service Offerings Supporting Technologies
Computer Labs. Learning Spaces, & Testing Centers
Printing
Service Offerings Supporting Technologies
Course Management System (Moodle & Related Software) iClicker, Moodle, Respondus LockDown Browser, TurningPoint Cloud, Turnitin, VoiceThread
Surveys & Polling Software eXplorance Blue: Online Course Evaluations, Qualtrics

Center of Excellence for HIPAA Data

Service Owner: Colby Reese

Service Offerings Supporting Technologies
Secure Email Proofpoint Secure Email Center
Secure Storage Box Secure Storage
Service Offerings Supporting Technologies
Calendaring Events Calendar, Google Calendar
Document Collaboration
Document Management
Email Services Google Apps, Google Groups, Gmail
Instant Messaging Google Chat
Search Appliance
Social Media Google+
Web Portals & Blogs
Website Analytics
Website Content
Workflow Processing
Service Offerings Supporting Technologies
Core CRM
Enterprise CRM
Mass Email Salesforce Marketing Cloud, Google Groups
Recruitment CRM
Service Offerings Supporting Technologies
Data Protection
Storage Services for the University Community Google Drive, Amazon Web Services Cloud Storage and Cloudnexa
Service Offerings Supporting Technologies
IT Service Management ServiceNow, Knowledge Base, IT Service Status
Self-Help Resources Self-Help Guides, Lynda.com
Technology Training
Usability Services
Service Offerings Supporting Technologies
Classroom Recording TechSmith Relay
Conference Calling
In-Room Video Conferencing
Media Processing & Management Kaltura, Media Hub, Media Magnet, Media Mill, YouTube
Media Production Spaces
Stock Content
UMN Television
Video Event Onsite Support Google Hangouts, MediaSite
Web Conferencing Google Hangouts, WebEx
Service Offerings Supporting Technologies
Call Center Services Call Center
Telephone Services Unified Communications (Voicemail)

two technology desk staff members at a computer

Enterprise Access Requests

Users of enterprise systems that require additional authentication beyond the standard Internet ID and password, including PeopleSoft, Data Warehouse, and reporting systems, must complete forms to request access.