Desktop Support

Desktop Support provides faculty and staff with services that support end-user computing. We assist in the delivery of computers, devices, and anything that plugs into them, and we also work to fix these items when they are not working. This service offering is part of our Computer Management & Support Services.

What We Do

  • In general:
    • If it’s broken, we try to fix it
    • If you need it, we try to get it
    • If you don’t understand it, we try to teach you
  • Assistance in your office, over the phone, or using remote control tools
  • Immediate assistance or scheduled appointments with Desktop Support Professionals
  • All requests documented for clarity, effective communication, follow-through, and, if necessary, escalation

What We Don't Do

  • Option to contact technicians directly and skip the Service Desk
  • Support for technology/devices that do not meet our minimum criteria
    • Generally, equipment must be covered under hardware warranty
  • Support for violating policy or breaking the law, but we will help you work within them

What You Need to Do

  • Contact us through the 1-HELP Service Desk (see Technical Support)