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IT Governance Process

In the previous millennium, University of Minnesota IT experts held the authority to determine technology priorities on behalf the masses. The masses, after all, knew very little about what to expect from technology. What were its limits? What were its possibilities? Today’s user has a great deal of knowledge about what to expect from IT and more than that, they have expert understanding of their business needs.

IT Governance is the process by which our customers’ technology needs from many different facets of this community are discovered and how those needs are met successfully through a defined decision-making process, sustainable funding model, and an implementation phase.

IT Governance Cycle diagram

Everyone at the University is invited to tell us what they need from IT via an input survey and individual meetings. There are many ideas about what IT should be doing. We listen to all of these voices, and have the students, faculty, the governance groups, the deans, and our business partners direct our work.

To do this, the Associate CIOs (ACIOs) gather broad input about IT needs and weigh them against each other, and then ask University executives to use this information to set our direction. This way we are able to ensure that the projects and initiatives we work on are the ones that the University most urgently needs.

All IT professionals are able to have input into the larger governance process, but our primary role is to figure out how to implement the priorities (via communities of practice) identified through the annual governance process.

screenshot of IT Governance Process website

For an in-depth view of the governance process, see the interactive cycle.