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Resources for IT Staff

The following processes and technologies are used by University of Minnesota IT staff to deliver IT services to members of the University community.

    • Change Management

      Change management is the structured approach that OIT uses to manage changes to the IT environment via formal request and approval mechanisms. By employing a consistent, structured approach to change management, we are able to ensure that all changes are efficiently and promptly handled, thereby minimizing the impact of change-related incidents on service delivery.

    • Enterprise Applications

      Oracle's PeopleSoft applications are the basis for a great number of the University's mission critical functions. Modules used at the University include Campus Solutions, Enterprise Financial System (EFS), and Human Capital Management (HCM). Other enterprise applications integrate with PeopleSoft to provide specific functionality to select user populations. The Office of Information Technology (OIT) maintains these systems and produces the Enterprise Applications site to help business analysts and technology staff access test environments and other related information.

    • IT Governance Center

      IT Governance Center (ITG Center) is the University's name for the HP Project and Portfolio Management tool. It is used to collect requests for work, prioritize and schedule those requests, and to ensure consistency in applying changes to Enterprise Systems.

    • IT Liaison

      The IT Liaison staff offers a friendly, accessible pathway for IT consumers to learn about IT services and connect with IT service providers. We help mitigate service-related issues to improve customer satisfaction and offer Quality Assurance from a service-over-process perspective for enterprise IT services.

    • IT Service Management

      IT Service Management offers process management and technology support to facilitate effective IT service delivery through ITIL processes.

    • IT@UMN Templates

      This site houses all branded templates for technologists at the University of Minnesota, including Word documents, PowerPoint presentations, and unofficial letterhead.

    • Project Toolkit

      The Office of Information Technology's (OIT) Project Toolkit enables excellence in the management of IT and enterprise projects