BeyondTrust (Bomgar) is a safe secure and private way to allow the support personnel to view and control your computer. Your technician will not be able to view any information you do not want them to see and you will be able to see what they are doing at all times. This guide will assist you in the steps required to start a Bomgar support session with Google Chrome.
Starting a BeyondTrust (Bomgar) support session with Google Chrome
- Go to remote.umn.edu using one of the following options:
- Follow the link the technician provided.
- Type the web address into the web address bar. Make sure you are typing the link into the address bar, and not a search engine.
- Scroll down to the bottom of the page and enter the session key provided by your technician.
- If you are not provided with a session key, you may click the name of your technician in the list of Representatives.
- If you don't see your technician listed, refresh the page by clicking the refresh button at the top of the screen or pressing Ctrl + R for Windows (command + R for Mac) on your keyboard.
A file will download and an information page will open explaining that "you are about to start a support session with [name of your technician]." Your download should appear in the bottom left-hand corner.
If you do not see the file, go to Manually download the file.
- Click the download file (bottom left-hand corner) to automatically run the file. You should see the following screen:
- Your request for a screen sharing session will appear for your technician to accept.
- Choose the Allow button in the screen that pops to enable the technician to see your screen
- Select the Allow button in the screen that pops to enable the technician to see your screen
Note: After the remote support session is ended, the software is automatically removed from your computer.
Manually downloading the file
- Open the Customize and control Google Chrome () menu from the top right-hand corner and choose Downloads from the drop down menu.
Your downloads folder will open. The download file will appear in the form of a long link, which looks like jumbled-word, with the BeyondTrust (Bomgar) logo next to it.
- Click the link; the file will automatically run. You should see the following screen:
- Your request for a screen sharing session will appear for your technician to accept.
Note: After the remote support session is ended, the software is automatically removed from your computer.